2026 has barely begun, but Flow Automated Intelligence is already setting the tone for the year ahead. In just the first two weeks of January, the business has achieved something rare: not one Triple Crown… but three. Nine major customer milestones across renewals, expansions, and brand‑new multi‑year partnerships; a collective 55 years of future relationships secured.
The Triple Crown framework reflects the three pillars that define Flow’s approach to long‑term partnership:
1. Customer Loyalty Through Renewals
When customers renew, they’re not just extending a contract, they’re reaffirming trust. Flow has secured three multi‑year renewals across blue light, public sector, financial services, and housing. These renewals alone represent 25 years of continued partnership.
2. Growth With Existing Customers
Three major customers, spanning legal, financial services, and utilities, have expanded their services with Flow. This deepening of partnership adds another 15 years of collective commitment and demonstrates Flow’s ability to simplify supply chains and deliver more value over time.
3. New Customers Through Referral and Reputation
Flow has also welcomed three new customers across media, defence, and public sector. Each has signed a five‑year managed service agreement in complex, high‑demand environments. Another 15 years of future partnership begins.
Nine customers. Three crowns. Fifty‑five years of collective commitment.
A powerful signal that Flow’s model of trust, delivery excellence, and partnership‑led growth is resonating across industries.
What the Future Holds: Flow’s Role in Workplace Services & Intelligent Automation
Flow Automated Intelligence sits at the intersection of workplace services, automation, and digital transformation. The momentum seen in early 2026 is not accidental, it reflects a market shift.
Organisations are under pressure to:
- Modernise legacy processes
- Reduce operational complexity
- Automate intelligently rather than indiscriminately
- Create workplace environments that are resilient, secure, and adaptive
Flow’s roadmap for 2026 and beyond is built around these realities. Expect to see:
- Deeper integration of automation into workplace services, reducing manual effort and accelerating service delivery
- AI‑driven insights that help customers predict issues before they occur
- More modular, scalable service models that allow organisations to evolve at their own pace
- A stronger focus on digital employee experience, ensuring technology empowers people rather than overwhelms them
Flow’s ambition is clear: to become the trusted automation and workplace services partner that helps organisations move from digital transformation as a project to digital transformation as a continuous operating model.
“Securing three renewals, three expansions, and three new multi‑year partnerships before January is even over, is extraordinary but it’s also a reflection of who we are. Customers stay with us because we earn their trust every day. They grow with us because we deliver more value every year. And new customers join us because our reputation speaks for itself.
2026 is already proving that Flow Automated Intelligence is not just supporting digital transformation, we’re shaping what the future of workplace services and automation looks like.”
— John Taylor, Chairman, Flow Automated Intelligence
Flow Automated Intelligence is helping customers simplify, automate, and modernise workplace services and automation with intelligence at the core. If you’re exploring how to evolve your operations, reduce complexity, or unlock the next stage of automation‑led performance, we’d love to talk.
Get in touch and discover how Flow can help you build a smarter, more resilient workplace for 2026 and beyond.